Most frequent questions and answers
We have been in the business for several years and have many clinics around the world as customers. We buy big volumes both from manufacturers and distributors and we can therefore sell the products to extremely competitive prices.
All prices displayed are exclusive any domestic taxes and duties. So once your order arrives at its destination you may, as the importer, be required by your local authorities to pay all import duties, customs and local sales taxes levied by the country you are importing to – in order to release your order from customs. This is the responsibility of the importer and we recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
Please note, if you place an order within the EU you do not pay taxes and duties as long as you have a valid VAT number. Read more about VAT here
Please note, it is the responsibility of the importer (customer) to know the rules and regulations of a country. If a package is stopped in customs, we advise you to contact your local customs office and either try to have the package released or reject it and have it resend to us. Once we receive the returned package, we will either resend the package or refund the amount of the products. Please note we only make a refund if we receive the returned package – we do not take responsibility of seized goods.
We ship to most parts of the world. Please contact us for further information. However, you will as importer be responsible for complying with your local legislation for importing the product to your country. You will as well as importer be responsible for any local import taxes and/or local import fee for importing to your local county.
We use DHL Express and all shipments are shipped with Express service so they arrive within 1-3 days from date of dispatch. For orders from North America, China and South East Asia, we use EMS/ postal service, delivery time is between 4-8 business days, we provide a waybill number to the customer.